FAQs

OUR GUANRATEE

We are fully determined to achieve 100% customer satisfaction! If by any reason, you have any issues with your order, we have a full money back guarantee. That's how strongly we stand behind our products and making sure all customers have a positive experience while shopping with us.

WHERE ARE YOUR PRODUCTS MADE?

All of our products are made by artisans at factories all over the world. We take full pride in choosing the best products, for the best price.

DO YOUR PRODUCTS INCLUDE WARRANTY?

Most of our products include warranty. Please check individual product pages for specific information.

HOW CAN I USE A COUPON CODE?

Any promo codes should be imported during the checkout process underneath the total price amount for your order. All discounts are for personal use only and cannot be combined with other offers or applied toward purchases made through retailers other than Mint Bliss Decor.

HOW LONG DOES ORDER PROCESSING TAKE?

Order processing typically takes 3-5business days. However, due to COVID 19, processing times have been extended to 5-8 business days.

WHEN WILL MY ORDER BE DELIVERED?

In order to offer the best pricing possible, our manufacturers all over the world ship all of our products. Therefore, please allow 15-25 business days for delivery.

HOW LONG DOES SHIPPING TAKE ? (COVID-19 UPDATE))

Shipping time can vary based on the final destination of the delivery. Domestic orders typically take 2-3 business days unless overnight shipping is added to your order. International orders can take 3-21 business days depending on the shipping chosen by the buyer. 

Due to COVID-19, processing times have been extended in order to carefully follow protective guidelines. Shipping times have also been extended by shipping carriers. For more information, please visit our Shipping + Delivery page.

DO YOU OFFER WHOLESALE OR TRADE PRICING?

If you are a professional in need of wholesale or trade pricing please follow the directions below: Create an account on the upper right hand corner of our website. Send us an email with the name and email associated with the account. Email: info@mintblissdecor.com with tittle "Special Pricing Request" Once we confirm details, you will be granted access for wholesale and trade pricing according to your request. Log back in to your account to see price discounts.

HOW DO I TRACK MY ORDER?

You may easily track your order by viewing our Order Tracking page.

MY ORDER WAS LOST OR STOLEN?

If your order was lost or stolen in transit, please contact the shipping company directly to file a claim. You may contact USPS via 1 (800) 275-8777 or DHL via 1 (800) 225-5345. We ask that you wait 48 business hours after your tracking shows as delivered to file any claim as usually the packages do deliver during that time.

WRONG ADDRESS DURING CHECKOUT?

We are not held responsible for any orders with an incorrect address during checkout. Please be sure to double check the delivery address to avoid any mistakes.  

DO YOU OFFER SIGNATURE CONFIRMATION?

If you would like signature confirmation, please include that in the notes during checkout.

WHAT IS YOUR RETURN POLICY?

ALL RETURNED ITEMS MUST BE IN ORIGINAL CONDITION AND MUST INCLUDE ALL PEICES IN THE PACKAGE.

All orders are eligible for returns or exchanges if processed within 30 days of delivery. Due to the sensitive nature of products, we are very strict with our return policy. If you fail to follow the instructions for the return, or send back a used item, and not in original conditions, you will not receive a refund.

HOW DO I RETURN OR EXCHANGE AN ORDER?

Please create a return by following the instructions in our Returns page.

I RECEIVED A DAMAGED ORDER?

Although rare, if you receive a faulty order, please follow the instructions in our Returns page.

WHAT REFUND OPTIONS DO YOU OFFER?

While completing your return, you have the option to receive a refund by store credit, original form of payment, or an exchange depending on your intent.

Note: Only orders within 30 days of delivery will be returnable.

HOW LONG AFTER I RETURN MY ORDER WILL I RECEIVE MY REFUND?

After receiving a returned item, please allow 3-5 business days for it to be inspect. If we accept the return, you should expect your refund within 3-7 business days to the form of payment you used to pay.
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