FAQs
OUR GUANRATEE
We are fully determined to achieve 100% customer satisfaction! If by any reason, you have any issues with your order, we have a full money back guarantee. That's how strongly we stand behind our products and making sure all customers have a positive experience while shopping with us.
WHERE ARE YOUR PRODUCTS MADE?
Our products are made in several countries worldwide. Most ranging from Hong Kong, USA, and Japan.
DO YOUR PRODUCTS INCLUDE WARRANTY?
Most of our products include warranty. Please check individual product pages for specific information. To make use of your warranty within the allowed time frame, please click here to fill out our contact form.
HOW CAN I USE A COUPON CODE?
Any promo codes should be imported during the checkout process underneath the total price amount for your order. All discounts are for personal use only and cannot be combined with other offers or applied toward purchases made through retailers other than Mint Bliss Decor.
HOW LONG DOES ORDER PROCESSING TAKE?
Order processing typically takes 5-10 business days. However, if you are in need of an express order, please click here to fill out our contact form.
WHEN WILL MY ORDER BE DELIVERED?
Estimated Shipping Times:
| USA & Canada | 2-3 weeks |
| Europe | 2 weeks |
| Asia | 1-2 week(s) |
| South America | 3-5 weeks |
Please note: Although orders typically arrive sooner than time shown, shipping times are estimated and not guaranteed. Delivery times are subject to change due to weather, holidays and other external factors. This does not include processing time.
DO YOU OFFER WHOLESALE OR TRADE PRICING?
If you are a professional in need of wholesale or trade pricing please follow the directions below:
Create an account on the upper right hand corner of our website.
Fill out our contact form here for one of our specialists to grant you access. Once we confirm details, you will be granted access for wholesale and trade pricing according to your request.
Log back in to your account to see price discounts.
HOW DO I TRACK MY ORDER?
You may easily track your order by viewing our Order Tracking page.
MY ORDER WAS LOST OR STOLEN?
If your order was lost or stolen in transit, please contact the shipping company directly to file a claim. You may contact USPS via 1 (800) 275-8777 or DHL viaĀ 1 (800) 225-5345.Ā We ask that you wait 48 business hours after your tracking shows as delivered to file any claim as usually the packages do deliver during that time frame.
WRONG ADDRESS DURING CHECKOUT?
Once an order has been placed and shipped, we cannot change the address of the order. Please verify that all information is correct before processing the order. Mint Bliss Decor is not held responsible for non delivery due to insufficient addresses.
DO YOU OFFER SIGNATURE CONFIRMATION?
If you would like signature confirmation, please include that in the notes during checkout.
HOW DO I RETURN OR EXCHANGE AN ORDER?
Please create a return by following the instructions in our Returns page.
I RECEIVED A DAMAGED ORDER?
Although rare, if you receive a faulty order, please follow the instructions in our Returns page.
WHAT REFUND OPTIONS DO YOU OFFER?
While completing your return, you have the option to receive a refund by store credit, original form of payment, or an exchange depending on your intent.
Note: Only orders within 15 days of delivery will be returnable.
HOW LONG AFTER I RETURN MY ORDER WILL I RECEIVE MY REFUND?
After receiving a returned item, please allow 3-5 business days for it to be inspected by our team. If we accept the return, you should expect your refund within 3-10 business days depending on your bank.
