FAQs
Browse through our Frequently Asked Questions for any additional information you may need. If you don't find the information you are looking for, please contact info@mintblissdecor.com for direct assistance. We typically reply within 24-48 business hours.
OUR GUARANTEE
We are fully determined to achieve 100% customer satisfaction! If by any reason, you have any issues with your order, we have a full money back guarantee. That's how strongly we stand behind our products and making sure all customers have a positive experience while shopping with us.
WHERE ARE YOUR PRODUCTS MADE?
All of our products are made by artisans at factories all over the world. We take full pride in choosing the best products, for the best price.
DO YOUR PRODUCTS INCLUDE WARRANTY?
Most of our products include warranty. Please check individual product pages for specific information.
HOW DO I USE A PROMO CODE?
Any promo codes should be imported during the checkout process underneath the total price amount for your order. All discounts are for personal use only and cannot be combined with other offers or applied toward purchases made through retailers other than mintbliss.
WHEN WILL MY ORDER BE SHIPPED?
In order to offer the best pricing possible, our manufacturers all over the world ship all of our products directly to you. All orders have a processing time of 2-3 days. After processing, your order will be shipped. Although orders typically arrive sooner, please allow 12-25 business days for delivery depending on your delivery location. Please check our Shipping page for my information.
WHEN WILL MY ORDER BE DELIVERED?
In order to offer the best pricing possible, our manufacturers all over the world ship all of our products. Therefore, please allow 15-25 business days for delivery.
HOW CAN I TRACK MY ORDER?
Upon completing your order, within 3-5 business days you should receive a tracking number via email or SMS according to what you chose during checkout. If by any reason you didn't receive your tracking information during that timeframe please contact info@mintblissdecor.com at your earliest convenience so we can further assist. To track your order please use our order tracking page in the main menu.
WHAT IF I RECEIVED A DAMAGED ORDER?
Although unlikely, if your order arrives damaged, please contact us ASAP at info@mintblissdecor.com also note we will require images if the damages to move forward with the process.
HOW DO I RETURN AN ORDER?
If you have any returns please contact info@mintblissdecor.com to start a ticket as soon as possible. We typically reply within 24-48 business hours.
WHAT IS YOUR RETURNS POLICY?
In order for returns to be processed, a ticket must be submitted through info@mintblissdecor.com within 21 days of original delivery, must be in original packaging and in be sellable conditions.
WHY DID I RECEIVE SEPARATE PACKAGES?
Since our orders ship from manufacturers, orders may arrive separately form each other depending on the product and quantity bought. However, all orders will be delivered within close proximity to each other.
